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Zoho SalesIQ
How do you create a Zobot in SalesIQ?
The Zobot module is a paid edition feature. More details can be found here: https://www.zoho.com/salesiq/help/developer-guides/create-bot.html
Can I change my chat icon and chat window in Zoho SalesIQ?
This can be done as follows: SalesIQ Settings -> Websites -> choose the website -> click 'Live Chat Widget' -> Widget -> Appearance -> scroll down and enable 'Include Gravatar' -> upload a picture.