Zoho Support
Is it possible to remove customer accounts from support portal in Zoho Desk rather than deleting them?
Yes, its possible to deactivate the Customer Account instead of deleting from the Zoho Desk. Please follow the steps below to deactivate a customer account from Zoho Desk. 1. Click on Settings > Channel > Help Center > Users. 2. Choose the user by ...
Automation and license comparison in Zoho Desk
The Contract setup and Automated reminder when contract is due for renewal options are available only in the Enterprise Edition of Zoho Desk. The Automated alerts on new tickets being added to portal, is available in all the editions of Zoho Desk. ...
Can I Integrate Zoho Forms and Zoho Desk?
Yes, you can integrate you Zoho Forms with Zoho Desk, you need to create similar field in Zoho Forms as you have in the ticket Layout and need that to be mapped with the fields in the Zoho Desk. Please refer to the below link to know more. ...