How Does Google Contacts Handle Conflicts/Duplications?
When there is a conflict in Contacts in both Google and Zoho CRM, you can choose either the Google Contacts or the Zoho CRM Contacts to overwrite the other.
These settings can be made in Zoho CRM, in the 'Zoho CRM to Google' configurations page. Refer to the screenshot below:
Go to Setup >> Google >> Contacts >> Scroll down and choose either of the option.
Based on the option you have selected, Google Contacts or Zoho CRM Contacts will be overwritten, after the sync.
Both Google and Zoho CRM, you can choose either the Google Contacts or the Zoho CRM Contacts to overwrite the other.
These settings can be made in Zoho CRM, in the 'Zoho CRM to Google' configurations page. Refer to the screenshot below.
Go to Setup >> Google >> Contacts >> Scroll down and choose either of the option.
Based on the option you have selected, Google Contacts or Zoho CRM Contacts will be overwritten, after the sync.
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